Job Posting: Quality Assurance Coordinator – Full Time

Position: Quality Assurance Coordinator
Employment Type: Full-Time
Schedule:

• Training Period (3 months): Monday to Friday, 8:30 AM – 4:30 PM
• Ongoing Schedule: Tuesday to Saturday, 9:00 AM – 5:00 PM

About the Role:
Home Instead – Port Coquitlam is looking for a dedicated and experienced Quality Assurance Coordinator to join our growing office team. This is a full-time leadership role that focuses on strengthening the heart of what we do: supporting meaningful client and caregiver relationships and ensuring the highest quality of care.

This position is ideal for someone with a strong home health background, a passion for caregiving, and exceptional communication skills. You'll work closely with clients, their families, and our caregivers to ensure care plans are current, consistent, and aligned with each client's evolving needs. You'll also support new caregiver introductions, perform in-home quality assurance visits, and help co-manage scheduling duties alongside our Care Manager and Director of Care.

Key Responsibilities:

• Conduct quality assurance visits to monitor and support care delivery
• Update and maintain care plans based on client needs and feedback
• Support new caregiver-client introductions and build caregiver confidence
• Liaise with families and care partners to ensure clear communication
• Share the duties of an on-call rotation schedule with extra compensation
• Assist with scheduling and shift coverage planning as part of a shared team
• Work collaboratively with the Director of Care and Care Manager

Qualifications:

• 1+ years of experience in home care, healthcare, or related field
• Strong communication and interpersonal skills
• Confident in providing feedback, coaching, and care direction
• Highly organized and reliable
• Able to work independently and in a team-based setting
• Familiarity with scheduling is an asset (training provided)

Why Join Us?

• You’ll become part of a supportive, mission-driven team
• You’ll play a key role in shaping client and caregiver success stories
• You’ll help share the load in our busy, rewarding life changing operations